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F.A.Q.S.

What kind of fabric do you use for your tarps?

PVC covered polyester 18x18 thread count 1000 Denier.


How to identify concepts showed on our brochures:

a. Finished Size: Example for 8’ Drop Lumber Tarp 24’6”x27’x8’6”Measuring 24’6” from the bottom of thebox over and to the bottom on the other side, 27’ from the front of the box all the way to the back and 8’6” for the flap to cover a maximum load height.

b. D- Rings: High durability 1 1/8” zinc pleated at different heights as stated on our specific brochures for our different tarp models, placed every 24” unless requested otherwise.

c. Grommets: 3 spur stainless steel grommets placed every 24” unless requested otherwise.


How long does your warranty cover?

One year on production issues, as well as material durability and resistance (PVC fabric and accessories).


What does your warranty cover?

Lower durability than stated, seam, accessories or PVC flaws.


Do you take custom orders?

Yes we do, refer to the custom made solutions area to learn about our different applications or fill out our contact form with your project details for more information.


Do you sell to the US Government?

We do not sell directly to the US government. As long as our product can comply with technical and legal requirements for the project there will be no impediment for a transaction.


How can I make my tarp last longer?

Download our user manual to get the best advice to take care of your tarp.


Are your tarps domestic or imported?

They are imported.


What if I can’t find the tarp I need?

We offer personalized advice if you have a specific project at hand. Please note that our mill is designed to supply for larger product stocks, if needed we can supply information on our authorized dealers to cover your needs.


What is included on my purchase total?

It includes applied taxes depending on your location (county, city, state) and shipping.


How long does it take to process my order?

In case a product is out of stock, it takes up to 2 weeks to restock. For special projects standard production time is up to 20 days.  


Do you have direct credit?

For our wholesale customers and based on an established commercial relation with a minimum of cash transactions. Contact our sales agents for specific details on this matter.


Do you have volume purchase discounts?

For volume discount negotiations contact our sales agents via our contact form, chat, toll free (866) 973-7185 or email salesteam@plasticfabrics.com


What shipping company do you use?

UPS


What happens if product is damaged on transit?

We suggest not receiving the product and reporting the situation as soon as possible, that way shipping warranty can be made effective and overall it will help us to evaluate the company services for the future.


How can I cancel my order?

Orders can be canceled at any time. Please note if product has not yet left our Warehouse order will be cancelled immediately and a refund will be processed as well. In case product is in transit when the order is cancelled please refer to our refund policy for details on this process.


Where are you located?

Our Warehouse is located at 2420 M. L. King Ave Suite B Calexico, CA


What taxes are applied to my purchase?

Depending on your location your total includes applicable county, state and/or city taxes.


Do you ship outside the US?

We can ship internationally; shipping fees may vary depending on your location and will be charged to your purchase total.


What payment methods do you accept?

For our stock products online you can use PayPal, or any debit or credit card. For special projects you can pay by direct deposit or transfer and by check (our sales agent will provide details at the time of transaction).


Return Policy:

1.    Applies for online sales.

2.    Within 7 business days once product is received.

3.    There will be no refunds on product that shows signs of use or damage.

4.    Return shipping costs must be covered by the customer. Return address: 2420 M. L. King Ave Suite B Calexico, CA

5.    Product must come in its original package.

6.    Refund will be processed once the product arrives at our facilities.

7.    Refund will cover product cost only. Shipping and additional taxes are excluded.



Warranty:

1.    One year warranty on our truck tarps online.

2.    Our warranty covers our tarps against production issues, as well as material durability and resistance (PVC fabric and accessories).

3.    For custom made projects warranty will be evaluated and applied as a case for case basis.

4.    To make a warranty claim or report any issue with our products reach us at salesteam@plasticfabrics.com with your purchase receipt and a picture of the issue at hand.

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Custom made tarps

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100% Money back

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What kind of fabric do you use for your tarps?

PVC covered polyester 18x18 thread count 1000 Denier.

How to identify concepts showed on our brochures:

a. Finished Size: Example for 8’ Drop Lumber Tarp 24’6”x27’x8’6”
Measuring 24’6” from the bottom of thebox over and to the bottom on the other side, 27’ from the front of the box all the way to the back and 8’6” for the flap to cover a maximum load height.

b. D- Rings: High durability 1 1/8” zinc pleated at different heights as stated on our specific brochures for our different tarp models, placed every 24” unless requested otherwise.

c. Grommets: 3 spur stainless steel grommets placed every 24” unless requested otherwise.

How long does your warranty cover?

One year on production issues, as well as material durability and resistance (PVC fabric and accessories).

What does your warranty cover?

Lower durability than stated, seam, accessories or PVC flaws.

Do you take custom orders? 

Yes we do, refer to the custom made solutions area to learn about our different applications or fill out our contact form with your project details for more information.

Do you sell to the US Government? 

We do not sell directly to the US government. As long as our product can comply with technical and legal requirements for the project there will be no impediment for a transaction.

How can I make my tarp last longer? 

Download our user manual to get the best advice to take care of your tarp.

Are your tarps domestic or imported? 

They are imported.

What if I can’t find the tarp I need? 

We offer personalized advice if you have a specific project at hand. Please note that our mill is designed to supply for larger product stocks, if needed we can supply information on our authorized dealers to cover your needs. 

What is included on my purchase total? 

It includes applied taxes depending on your location (county, city, state) and shipping.

How long does it take to process my order? 

In case a product is out of stock, it takes up to 2 weeks to restock. For special projects standard production time is up to 20 days.  

Do you have direct credit? 

For our wholesale customers and based on an established commercial relation with a minimum of cash transactions. Contact our sales agents for specific details on this matter.

Do you have volume purchase discounts? 

For volume discount negotiations contact our sales agents via our contact form, chat, toll free (866) 973-7185 or email salesteam@plasticfabrics.com

What shipping company do you use? 

UPS

What happens if product is damaged on transit? 

We suggest not receiving the product and reporting the situation as soon as possible, that way shipping warranty can be made effective and overall it will help us to evaluate the company services for the future.

How can I cancel my order? 

Orders can be canceled at any time. Please note if product has not yet left our Warehouse order will be cancelled immediately and a refund will be processed as well. In case product is in transit when the order is cancelled please refer to our refund policy for details on this process.

Where are you located? 

Our Warehouse is located at 2420 M. L. King Ave Suite B Calexico, CA

What taxes are applied to my purchase? 

Depending on your location your total includes applicable county, state and/or city taxes.

Do you ship outside the US? 

We can ship internationally; shipping fees may vary depending on your location and will be charged to your purchase total.

What payment methods do you accept? 

For our stock products online you can use PayPal, or any debit or credit card. For special projects you can pay by direct deposit or transfer and by check (our sales agent will provide details at the time of transaction).

Return Policy:

1.    Applies for online sales.

2.    Within 7 business days once product is received.

3.    There will be no refunds on product that shows signs of use or damage.

4.    Return shipping costs must be covered by the customer. Return address: 2420 M. L. King Ave Suite B Calexico, CA

5.    Product must come in its original package.

6.    Refund will be processed once the product arrives at our facilities.

7.    Refund will cover product cost only. Shipping and additional taxes are excluded.

Warranty:

1.    One year warranty on our truck tarps online.

2.    Our warranty covers our tarps against production issues, as well as material durability and resistance (PVC fabric and accessories).

3.    For custom made projects warranty will be evaluated and applied as a case for case basis.

4.    To make a warranty claim or report any issue with our products reach us at salesteam@plasticfabrics.com with your purchase receipt and a picture of the issue at hand.